At Ashley Gulf, we value your trust and are fully committed to protecting the privacy and security of your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard the information you provide when you use our website, AshleyGulf.com, or interact with us through other digital or offline channels. We aim to be fully transparent and compliant with data protection laws applicable in the Gulf region, including but not limited to the United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Kuwait, and Oman. This policy outlines your rights regarding your personal data and how we fulfill our responsibilities to ensure the protection of your information.
1. Information We Collect
We collect several types of information to provide and improve our services. This includes personal identifiers such as your full name, email address, phone number, shipping and billing addresses, and payment information like credit or debit card numbers. We also gather data related to your orders, customer service inquiries, wish lists, and account preferences. Additionally, we automatically collect technical data from your browser or device, including your IP address, operating system, browser type, geolocation, and browsing behavior using cookies, web beacons, and other tracking technologies. When you interact with our promotional campaigns, participate in surveys, or use our chat and customer service tools, we may collect feedback, preferences, or additional responses you choose to provide.
2. How We Use Your Information
We use your personal data to fulfill our obligations and provide services tailored to your preferences. This includes processing your purchases, delivering products, sending order updates, issuing invoices, and managing returns or refunds. We also use your information to respond to customer service requests, track orders, verify identity, and handle warranty or protection plan claims. Internally, we analyze this data to improve website functionality, personalize your shopping experience, manage user accounts, and recommend products that may interest you. If you opt in, we may send marketing communications, offers, or newsletters. We also use your data to ensure security, detect fraud, and comply with legal obligations. Your feedback and browsing patterns help us optimize our content and service offerings.
3. Sharing Your Information
Ashley Gulf does not sell, lease, or trade your personal information to third parties for marketing purposes. However, we do share data with a limited number of trusted partners who help us provide key business functions. These partners include payment processors for secure transactions, logistics providers for shipping and delivery, IT support services, and customer care platforms. We may also share information with third parties who assist in market research, web analytics, and advertising, but only under strict contractual obligations to protect your data. In certain cases, we may disclose information to legal or regulatory authorities when required by law, court order, or to enforce our legal rights. All data sharing is governed by agreements that ensure your information is only used for the purpose intended.
4. Cookies and Tracking Technologies
Our website uses cookies, tags, pixels, and similar technologies to enhance your experience, remember your preferences, and understand how users navigate our site. Cookies are small text files stored on your device that help us track your session, personalize content, and deliver targeted advertising based on your interests. We use both session and persistent cookies for analytics, functionality, and marketing. You can control or delete cookies through your browser settings at any time; however, disabling cookies may limit some features and functions of the site. We also use third-party services like Google Analytics to gather aggregated usage data that helps us improve the user experience. These tools do not identify you personally but help us understand general usage patterns.
5. Data Retention and Storage
We retain your personal data only as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal, financial, or regulatory obligations. For example, we may retain order history for customer support, accounting, and warranty purposes. Customer accounts and preferences are retained until you request deletion. We use secure servers located in compliant data centers within or outside the Gulf region, depending on service provider infrastructure. Access to your data is restricted to authorized personnel with a legitimate business need. When your data is no longer needed, we securely erase, anonymize, or archive it in accordance with data retention policies. Our storage and disposal methods are regularly reviewed to ensure compliance with industry standards and evolving regulations.
6. Your Rights and Choices
As a user in the Gulf region, you may have specific rights regarding your personal information under local data protection laws. These rights may include the ability to access a copy of your data, correct inaccuracies, object to or restrict processing, and request deletion of your data under certain conditions. You also have the right to withdraw consent for data processing activities where consent was previously given, such as marketing subscriptions. We honor these rights and provide tools within your account settings or through our customer service to help you manage your data preferences. If you wish to exercise any of these rights, you may contact us through the information provided below. We aim to respond to such requests within the timeframe mandated by law.
7. Data Security Measures
Protecting your data is a top priority for us. We implement robust security measures, including SSL encryption, secure servers, firewalls, antivirus systems, and routine vulnerability assessments. All payment transactions are processed through encrypted channels, and we do not store complete card information on our servers. Access to sensitive information is restricted to authorized staff, and we regularly train our employees on data security protocols. In the event of a data breach or unauthorized access, we will notify affected users promptly in compliance with applicable regulations. While we strive to safeguard your data, no digital system is 100% secure, and we recommend that you also take steps to secure your accounts, such as using strong passwords and enabling two-factor authentication where available.
8. Children’s Privacy
Ashley Gulf does not knowingly collect or solicit personal data from individuals under the age of 18. Our website and services are intended for adults, and we ask that minors not submit any personal information to us. If we become aware that a minor has provided personal data without parental consent, we will take immediate steps to delete the information from our records. Parents or legal guardians who believe their child may have submitted information to us are encouraged to contact us so we can investigate and take appropriate action. We support online safety and recommend that parents educate their children about internet use and monitor their online activity to ensure safe browsing practices.
9. International Data Transfers
In some cases, your personal information may be transferred to and processed in countries outside your country of residence, including locations where data protection laws may differ from those in your jurisdiction. When such transfers occur, we ensure that appropriate legal and technical safeguards are in place. These safeguards may include data processing agreements, standard contractual clauses, or certification under recognized frameworks that guarantee a comparable level of protection. We carefully select our service providers to ensure they adhere to privacy commitments that align with our own. You have the right to request more information about these safeguards or object to certain transfers if you believe your data is at risk. Our goal is to maintain high standards regardless of data location.
10. Updates to This Privacy Policy
Ashley Gulf may revise this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements. Any updates will be published on this page with a new "Last Updated" date, and in some cases, we may notify you via email or prominent site banners. We encourage you to review this policy regularly to stay informed about how we collect and protect your information. Your continued use of the website following any changes constitutes your acceptance of the updated policy. If significant changes are made that impact your rights or how we process your data, we will take additional steps to ensure you are informed and have an opportunity to review and accept the new terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or how we handle your information, please reach out to our privacy team. We are happy to assist you and aim to respond within 3–5 business days for most inquiries.
Ashley Gulf Privacy Team
📧 Email: Contact@ashleygulf.com
🌐 Website: www.ashleygulf.com