These Terms and Conditions apply to all purchases made through the AshleyGulf.com website and associated mobile platforms (collectively referred to as the “Site”). Ashley Gulf Retail (“Ashley Gulf,” “we,” “us,” or “our”) operates the Site and offers furniture, home decor, and related services throughout the Gulf region, including the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman. By accessing or using the Site, placing an order, or engaging with any services provided on AshleyGulf.com, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions. This agreement applies whether you are browsing, registering an account, placing an order, or communicating with our service representatives. If you do not accept these Terms, you should not use the Site or place an order.

We may update or modify these Terms and Conditions at any time without prior notice, and your continued use of the Site after such changes constitutes your acceptance of the new Terms. Therefore, we encourage all users to review these Terms regularly to stay informed of any changes. We may also notify you of updates via email or through prominent notices on the Site. If any part of these Terms is found to be invalid or unenforceable, the remaining portions shall remain in full force and effect. These Terms apply in addition to any specific disclaimers or notices included on the Site.

1. Eligibility to Use the Site

The Site is intended for use by individuals aged 18 years or older. By accessing or using the Site, you confirm that you are of legal age to enter into binding agreements and possess the authority to agree to these Terms. If you are under 18, you may only use the Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. Individuals or entities that do not meet these criteria must not use the Site. We reserve the right to suspend or terminate accounts that are found to be in violation of this provision.

You may be required to register for an account to access certain features or make a purchase on the Site. During registration, you agree to provide accurate, current, and complete information and to maintain and promptly update your account details. You are responsible for safeguarding your account login credentials and for all activities that occur under your account. If you suspect any unauthorized access to your account, you must notify us immediately. We are not responsible for any loss or damage resulting from your failure to comply with these obligations.

2. Order Acknowledgment and Acceptance

When you place an order through AshleyGulf.com, an email confirmation is automatically generated to confirm that your order has been received. However, this does not signify our acceptance of your order or constitute a binding contract of sale. All orders are subject to verification, availability, and our acceptance. We reserve the right to cancel or reject any order, in whole or in part, for any reason, including limitations on product quantities, errors in pricing or availability, payment issues, or suspected fraud. Orders are considered accepted only after we process and ship the products.

Ashley Gulf reserves the right to place limitations on product quantities, delivery zones, or the frequency of orders to maintain operational efficiency and fairness. We may contact you to verify details or request additional information before accepting your order. In the event that an order is canceled after your payment method has been charged, we will issue a full refund to the original payment method. You agree that we are not liable to you or any third party for canceling an order, limiting quantities, or refusing service. Please retain your confirmation email for reference.

3. Payment Methods and Authorization

Ashley Gulf accepts a variety of secure payment methods, including major credit cards, debit cards, and regional payment gateways tailored to the Gulf market. During the checkout process, you authorize us to charge your selected payment method for the full amount of your order, including applicable taxes, shipping, and any additional service fees. In some cases, a temporary authorization hold may appear on your account. Payment is typically captured upon order confirmation or when the items are prepared for shipment, depending on the shipping method selected.

It is your responsibility to ensure that all billing information is accurate and that your payment method is valid and authorized for use. Orders may be delayed or canceled if we are unable to process the payment. We employ industry-standard encryption technologies to safeguard your payment data. Ashley Gulf is not responsible for errors or losses resulting from incorrect billing details or unauthorized use of your payment method. If your transaction is declined or flagged for security reasons, our Customer Support team may reach out for verification. Failure to provide accurate information may result in cancellation.

4. Pricing and Promotional Offers

All prices displayed on AshleyGulf.com are listed in the currency of your selected region (e.g., AED, SAR, QAR) and are subject to change at any time without prior notice. We strive to provide accurate pricing and product information; however, typographical errors, misprints, or incorrect pricing may occasionally occur. In such cases, we reserve the right to cancel orders placed at incorrect prices. Promotional discounts and offers are valid for a limited time, and specific terms and conditions apply. Promotions may not be combined unless otherwise specified.

In-store prices and promotions may differ from those offered online, and Ashley Gulf is not obligated to match prices between channels. Promotional codes or coupons must be entered at the time of checkout and cannot be applied retroactively. Some promotions may be restricted to specific regions, categories, or customer groups. We reserve the right to revoke, cancel, or modify promotions at our discretion. Discounts do not apply to taxes, shipping, delivery fees, protection plans, or final-sale items unless stated otherwise.

5. Taxes and Duties

Orders placed on AshleyGulf.com are subject to applicable local taxes, VAT (Value Added Tax), or import duties, depending on your shipping location within the Gulf region. The estimated tax amount will be calculated and displayed during checkout. This amount is based on the most recent rates in your jurisdiction and may vary depending on changes to tax laws or the exact delivery destination. Final tax calculations will appear on your invoice upon order completion.

In certain countries, additional fees may apply for customs clearance or governmental charges imposed at the port of entry. Ashley Gulf is not responsible for covering these fees unless explicitly stated in your order summary. It is your responsibility to understand the tax obligations in your country and ensure compliance with local import laws. In rare cases, deliveries may be delayed while awaiting customs clearance. We are not responsible for any delays, rejections, or penalties imposed by government authorities or customs agencies.

6. Delivery Options and Timeframes

Ashley Gulf offers three primary delivery methods: Standard Delivery, White Glove Delivery + Assembly, and Doorstep Delivery. Each option is designed to accommodate different item sizes, customer preferences, and regional logistics. Our average delivery time across the Gulf region is 2 to 3 weeks from the date of order confirmation. Delivery may be faster in metropolitan areas and longer in rural or remote zones. You will receive email notifications with tracking details once your order is shipped.

Standard Delivery is ideal for smaller items that do not require assembly. Items are shipped via regional couriers such as Aramex or DHL. White Glove Delivery includes delivery to your room of choice, full assembly of furniture, and removal of packaging materials. Doorstep Delivery involves placing your order at your door or building entrance, with no unboxing or setup included. Delivery availability may vary by product or city. Please ensure your phone number and delivery address are correct to avoid delays.

7. Delivery Requirements and Failed Attempts

To ensure a smooth delivery experience, it is essential that an adult aged 18 or older is present at the delivery address during the scheduled time. This person must be authorized to inspect and sign for the items. The signature confirms that the items were received in good condition and that you accept responsibility for them thereafter. If delivery staff are unable to access your premises, or if no authorized person is available, the delivery will be considered a failed attempt. Additional fees may apply for redelivery or rescheduling.

You must notify our support team at least 48 hours in advance if you need to reschedule or cancel your delivery. This notice allows us to avoid unnecessary dispatch and reallocate our delivery resources. If less than 48 hours’ notice is given or the delivery fails due to no one being home, you may be charged a restocking or rescheduling fee. Ashley Gulf will make reasonable efforts to contact you ahead of time to confirm delivery dates and times. It is your responsibility to ensure your building or home is accessible at the time of delivery.

8. Furniture Assembly and Room Placement

If you select our White Glove Delivery + Assembly service, your furniture will be delivered into the room of your choice, unpacked, fully assembled, and placed according to your instructions. This service ensures that heavy or complex items are handled safely and professionally. Our team will also remove all packaging materials, leaving your space clean and organized. However, please note that our delivery staff will not move or dispose of any existing furniture, rugs, electronics, or other household items to make room for your new purchase.

You should clear the intended area before the delivery arrives. This ensures safe and efficient placement without risking damage to your existing belongings. While we take great care during delivery, we are not responsible for damages to flooring, walls, or doorways if the path to the placement area is obstructed. Additional charges may apply for deliveries above three flights of stairs without elevator access, or if access is unusually difficult. Delivery staff will not install electrical equipment or mount furniture to walls unless specifically included in your service.

9. Order Changes and Cancellations

You may request to modify or cancel an order by contacting our Customer Service team. Modifications include changes to product selection, delivery address, or delivery method. However, such requests must be made before the order is shipped or enters the processing stage. Once an order has been processed or dispatched, it cannot be changed or canceled. At this point, you may only return the items under our Return Policy, and return fees may apply depending on the situation.

For items being delivered through White Glove or Doorstep services, cancellation within 48 hours of the scheduled delivery may result in forfeiture of delivery fees. This policy helps us manage logistics, labor, and inventory more effectively. Customized or special-order products, including monogrammed and made-to-order items, cannot be canceled once the order is confirmed, as these items are produced specifically for you. We reserve the right to refuse cancellation if the request is made too late or violates our processing timelines.

10. Return Policy

We want you to be satisfied with your purchase. If an item does not meet your expectations, you may return it within 30 days of delivery, provided that it is unused, in its original condition, and returned with all original packaging, accessories, and documentation. Items that are not returned in acceptable condition may be subject to a restocking fee or denied a refund altogether. To initiate a return, you must first contact our Customer Service team to receive return authorization and shipping instructions.

Returns without prior authorization will not be accepted or refunded. Once authorized, you are responsible for securely repackaging the item to avoid damage in transit. For large items, Ashley Gulf may coordinate pickup, but this service may incur a fee unless the return is due to a defect or error on our part. Refunds are issued only after we receive and inspect the returned product. This process typically takes 7 to 10 business days from the date we receive the item. Your refund will be credited back to the original payment method used at checkout.

11. Non-Returnable Items

Certain products are not eligible for return. These include final sale items, clearance merchandise, customized furniture, personalized gifts, and mattresses. Once delivered and accepted, these items become non-refundable unless there is a manufacturing defect or shipping damage reported within the specified timeframe. This policy is in place to ensure hygiene standards, custom craftsmanship integrity, and efficient logistics. If you are unsure whether an item is returnable, please contact our Customer Support team before making your purchase.

Additionally, opened bedding, linens, pillows, and mattress protectors cannot be returned unless defective or damaged upon delivery. Items that show signs of use, modification, or improper care will not be eligible for refund or replacement. Ashley Gulf reserves the right to assess all returns on a case-by-case basis to determine compliance with our policies. If your return is declined, you may opt to have the item shipped back to you at your expense. We encourage all customers to inspect items thoroughly upon delivery to avoid future complications.

12. Refunds and Processing Time

Once we receive your returned item and confirm it meets our return criteria, we will initiate your refund. The refund will be credited to the original form of payment, such as your credit card or online payment account. Depending on your bank, it may take 7–10 business days for the funds to appear on your statement. Refunds will include the price of the returned item and any applicable tax, but will exclude original delivery or service fees, except in the case of defective or incorrectly delivered merchandise.

If your return was due to a manufacturing defect, shipping error, or damage during transit, we will also refund the original shipping and handling fees. We reserve the right to offer partial refunds in cases where items are returned damaged, used, or incomplete. If a refund is denied or adjusted, we will provide an explanation via email. In cases where refunds are delayed beyond our standard timeframe, please contact Customer Support for assistance. Ashley Gulf is not responsible for banking or card issuer delays.

13. Damaged or Defective Products

If you receive a product that appears damaged or defective, it is your responsibility to notify us within 72 hours of delivery. We will work with you to resolve the issue by arranging for repair, replacement, or return of the item at no additional cost. Failure to report damage within this timeframe may limit your eligibility for a return or replacement. When reporting a defect, please provide clear photographs and a description of the issue to help us expedite the resolution process.

In some cases, we may dispatch a technician or quality assurance representative to assess the issue on-site. If the damage was caused during delivery, we will take full responsibility and correct the matter promptly. If the damage is found to be due to improper use or negligence after delivery, the item may not be eligible for free return or replacement. We highly recommend inspecting all items at the time of delivery and rejecting delivery if you observe severe damage. Our delivery teams are trained to assist with inspections and document any issues they observe.

14. Product Warranties

Ashley Gulf is a retailer and not the manufacturer of the majority of products sold on the Site. Therefore, warranty coverage for furniture and accessories is provided directly by the product’s original manufacturer. Each product may be covered by a different warranty duration and set of conditions. If an item includes a warranty, the terms will be detailed in the documentation delivered with the item or available on request. It is your responsibility to review and understand the manufacturer’s warranty before use.

Products manufactured by Ashley Furniture Industries LLC typically come with a limited warranty covering manufacturing defects and workmanship for a specific period of time. Warranty claims may require photos, purchase documentation, and a detailed description of the issue. In some cases, the manufacturer may repair, replace, or refund the defective item at their discretion. Misuse, accidental damage, improper installation, or unauthorized repairs may void warranty eligibility. For third-party products, Ashley Gulf facilitates the claim process but does not make the final warranty decision.

15. Protection Plans

Ashley Gulf may offer optional furniture protection plans at the time of purchase. These third-party plans are designed to provide additional coverage beyond the manufacturer’s warranty. Common coverage includes accidental spills, stains, structural defects, or damage from normal household use. Protection plans are only valid if purchased at the time of checkout and activated according to the terms provided by the service provider. The terms of coverage, duration, and exclusions are outlined in the plan documents you receive post-purchase.

If you need to file a claim, you must contact the protection plan provider directly using the contact information provided in your documentation. Claims typically require proof of purchase, detailed description, and photographs of the affected item. Approval timelines and resolutions vary depending on the nature of the issue and plan coverage. Ashley Gulf is not responsible for approving or denying protection plan claims but may assist with escalations or general support when necessary. Refunds for unused protection plans are subject to provider terms.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Ashley Gulf shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Site, delay in delivery, loss of use, or reliance on any information provided. This includes, but is not limited to, loss of profits, data, goodwill, or anticipated savings—even if we were advised of the possibility of such damages. Our total liability for any claim, regardless of cause or form, shall not exceed the purchase price of the product in question.

Ashley Gulf disclaims all liability for injuries or damages resulting from improper use, installation, or unauthorized modifications of our products. We are also not liable for third-party services, including delivery companies, financing partners, or protection plan providers. By using the Site and purchasing from us, you acknowledge and agree to these limitations. Some jurisdictions do not allow certain liability exclusions or limitations, so the above may not apply in its entirety depending on your local laws.

17. Dispute Resolution and Arbitration

Any dispute, controversy, or claim arising out of or relating to the use of the Site, purchase of products, or violation of these Terms and Conditions shall be resolved through binding arbitration, unless otherwise prohibited by law. Arbitration is a quicker, less formal alternative to litigation, where a neutral third party will decide the outcome. Both parties agree to waive the right to a trial by jury and to participate in class actions, collective proceedings, or representative suits, whether in court or arbitration.

Arbitration shall be conducted in your country of residence within the Gulf region and governed by local arbitration authorities or frameworks. Each party is responsible for their own legal fees and costs, unless otherwise awarded by the arbitrator. The decision rendered by the arbitrator will be final, legally binding, and enforceable in any court of competent jurisdiction. If any part of this arbitration clause is deemed invalid, the remainder shall remain effective. Small claims within legal limits may still be pursued in local courts.

18. Intellectual Property Rights

All content and materials on AshleyGulf.com, including but not limited to website design, images, product descriptions, text, graphics, logos, icons, and software, are the exclusive property of Ashley Gulf or its licensors. These materials are protected by intellectual property laws, including copyright, trademark, and trade dress. Unauthorized use, reproduction, distribution, or modification of any content without written permission is strictly prohibited and may result in legal action.

You may access and use the Site solely for personal, non-commercial purposes. You may not copy, republish, display, transmit, or exploit any portion of the Site for commercial gain. Ashley Gulf reserves all rights not expressly granted in these Terms. Use of any third-party trademarks or logos displayed on the Site does not imply endorsement or affiliation. Any user-generated content submitted to Ashley Gulf becomes our property and may be used for marketing or promotional purposes unless otherwise agreed upon.

19. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. When you use our Site, we collect certain data including your name, contact information, billing/shipping address, order history, and payment details. This information is used solely to process your orders, deliver products, provide customer service, and enhance your shopping experience. Our full Privacy Policy, available on the Site, outlines how your data is collected, stored, shared, and protected in accordance with applicable data protection laws.

Ashley Gulf does not sell or rent your personal information to third parties. We may share data with trusted service providers only to the extent necessary for fulfilling your order or providing after-sales service (e.g., shipping carriers, payment processors). You have the right to request access to your data, correct inaccuracies, or delete your information by contacting our Privacy Team. Your continued use of the Site indicates acceptance of our data practices as described in the Privacy Policy. For questions about your privacy rights, email: privacy@ashleygulf.com.

20. Governing Law

These Terms and Conditions are governed by the laws of the country in which your order is placed within the Gulf region. Any dispute that cannot be resolved through negotiation or arbitration must be brought before a competent court in that jurisdiction. You agree to submit to the exclusive jurisdiction of local courts and waive any objections based on inconvenient forum or lack of jurisdiction. This agreement is made under the full force of applicable commercial and consumer protection laws.

If any provision of these Terms is deemed invalid or unenforceable under local law, such provision will be removed or modified to the minimum extent necessary, and the remainder of the Terms will remain valid and enforceable. These Terms represent the entire agreement between you and Ashley Gulf regarding your use of the Site and supersede all previous communications or agreements, whether written or oral. Failure to enforce any part of these Terms does not constitute a waiver of our rights.

21. Contacting Ashley Gulf

If you have any questions, concerns, or feedback regarding these Terms and Conditions, your order, delivery, returns, or privacy, please contact us using the details below. Our dedicated customer service team is available to assist you with anything related to your AshleyGulf.com experience. We aim to respond to all inquiries within 24–48 business hours.

Ashley Gulf Customer Support

📧 Email: Contact@ashleygulf.com
🌐 Website: www.ashleygulf.com