Fitzwilliam Orthopaedic Backcare Mattress - 4FT6

1. Delivery Methods

We offer three convenient delivery options:

a. Standard Delivery

• Suitable for small and medium-sized items.

• Shipped through regional couriers.

• Assembly is not included.

• Estimated delivery: 14–22 business days.

b. White Glove Delivery + Assembly

• Recommended for large furniture and full room sets.

• Includes placement in the room of your choice, full assembly, and removal of packaging.

• Requires an adult (18+) to be present for delivery and inspection.

• Additional fees may apply for upper-floor deliveries without elevator access.

c. Doorstep Delivery

• Delivered in original packaging to your doorstep, building lobby, or security desk.

• No assembly or room placement included.

• You are responsible for moving the item inside and unpacking.

2. Delivery Timeline

• Most orders are delivered within 2 to 3 weeks of order confirmation.

• Delivery time may vary depending on product availability, location, and order size.

• You will receive confirmation emails with tracking and scheduling details.

3. Delivery Appointments

• For White Glove Delivery, our team will contact you to schedule a delivery date.

• Please ensure easy access and clearance for large furniture items.

• If you need to reschedule, please notify us at least 48 hours in advance.

4. Missed or Failed Deliveries

• A redelivery fee may apply if no one is present at the scheduled time.

• Orders not delivered within 30 days due to customer unavailability may be canceled.

1. Return Eligibility

We accept returns for most items within 3 days of delivery, provided that:

• The item is unused and in its original condition.

• All parts, accessories, and packaging are included.

• The return is initiated through our Customer Service team.

2. Non-Returnable Items

• Customized or made-to-order items.

• Monogrammed or personalized products.

• Clearance or final sale items.

• Opened mattresses, bedding, or hygiene-sensitive products (unless defective).

3. Damaged or Defective Items

• Please inspect your order upon delivery.

• Report any damage or defects to our team within 72 hours.

• We will arrange a replacement, repair, or return at no additional cost.

4. Return Process

• Contact our Customer Support team to request a return authorization.

• We will provide instructions and return options (pickup or drop-off).

• Items must be securely repackaged to avoid damage in transit.

5. Refunds

• Refunds are processed to the original payment method within 7–31 business days after item inspection.

• Delivery fees are non-refundable unless the return is due to a defect or error on our part.

Contact Us

If you have questions about your delivery or return:

Ashley Gulf Customer Service

? Email: Contact@ashleygulf.com

Thank you for shopping with Ashley Gulf. We are dedicated to bringing comfort and elegance to your home, backed by dependable service and support.